Deposits

Check-In

Pets

Smoking

Housekeeping/Special Requests

Amenity Fee

Cancellation Policy

Reservation/Room Changes

Additional Information

Deposit Information

An advance deposit, per room in the amount of the first night’s stay and tax is due at the time of booking. This ​deposit is non-refundable. The cancellation and change policy below applies to each individual confirmation ​number and is each subject to administrative fees.

• For specialty activities (golf, fishing, and family float trips) 50% of the total trip is due at the time of ​booking.

Packages are based on the number of people occupying each room, and an advance deposit for the 1st night’s ​stay of the package is due at the time of booking.

The remaining balance is due as follows:

• Dirty Dancing Weekends – Balance due 60 prior to arrival
• Virginia Tech Graduation Weekend – Total charges are due at the time of booking
• All other reservations – Balance due 14 prior to arrival

The cancellation and change policy below apply to each individual confirmation number and are each subject ​to the appropriate administrative fees.

Check-In & Reservations

Check-in time is any time after 4:00 pm

Check-out time is any time before 11 am

Visa, Mastercard, Discover, and American Express cards are accepted.

Personal Checks are not accepted.

Mountain Lake Lodge does not provide roll-a-way beds.

Due to the historic nature of the Main Stone Lodge, there are no televisions or air conditioning in the ​Main Lodge. All other accommodations have televisions and air conditioning.

Pet Policy

We have a selection of dog-friendly rooms. $75 per dog fee.

Maximum TWO dogs. Advance notification is required. Select units only.

Be sure to request a dog-friendly room in advance and review the pet policies with a reservation ​agent.

No pets are allowed in the overnight rooms in the Main Stone Lodge

for our detailed Pet Registration & Policy Notice.

Smoking Policy

All guest rooms and facilities are non-smoking. Smoking is only permitted in designated areas ​outside of the building. Smoking in a guest room will result in a $500 fee that will be charged to the ​credit card on file.

Housekeeping

Please note that there is no “in-room” housekeeping service during your stay. Stop by the front desk and let them ​know if you need any additional housekeeping supplies during our stay.

Special Requests

Connecting rooms, early check-in, specific floors, views, specific room numbers, and other special requests are ​subject to availability and are not guaranteed. We will do our very best to accommodate these requests to the best ​of our ability.

Amenity Fee

Stays are Mountain Lake Lodge are subject to a $12 per night amenity fee, paid at check-out. This fee allows Mountain ​Lake Lodge to continue to provide continued services and amenities. The following is included in the $12/night charge:

• High Speed Wi-Fi
• Complimentary access to recreation equipment including Badminton sets, Croquet Set, Board Games, DVD players, ​Movies, Books, Decks of Cards
• Access to outdoor pool complex, hot tub, family pool (seasonal)
• Keurig Coffee Makers, In-Room Daily Coffee
• Luggage Storage
• Parking (no additional charge)
• 22 miles of hiking trails
• Recreation Concierge at Mountain Lake Outfitters
• Year-Round Live Music in Harvest on Friday and Saturday Night 6pm-9pm
• Summer Music Series in Salt Pond Pub, Sundays 4-6pm, May 26 – September 1

Cancellation Policy

Should you need to cancel a room or activity, please contact the front desk at 540-626-7121 ext. 8. Only ​cancellations made through the front desk are guaranteed to be valid and an identifying number and ​cancellation email must be received by the guest for verification purposes. You may request a cancellation via ​email; however, it is not valid unless you have received a confirmed reply and cancellation email with an ​identifying number.

All cancellations will be emailed directly to your email with your identifying number, as well as fees charged at ​that time.

• Dirty Dancing Weekends – To receive a full refund (minus the first night non-refundable deposit) ​Cancellations must be 60 days prior to arrival.
• Virginia Tech Graduation Weekend – Total charges are due at the time of booking. To receive a full refund ​(minus the first night non-refundable deposit) Cancellations must be 60 days prior to arrival.
• All other reservations must be cancelled before 14 days of arrival will be fully refunded (minus the 1st ​night’s non-refundable deposit).
• Reservations cancelled within 14 days of arrival will be charged the full amount of the reservation.

We are unable to deviate from policies due to weather, illness, flight delays, road closures, etc. If you are ​concerned about this policy, we strongly recommend that you obtain travel insurance from a third party.

Reservation and Room Change Policy

One complimentary change is granted per room.

After this one-time complimentary change, each call to make changes to a room will be subject to a $30 ​administrative change fee. This includes changing the date, accommodations type, or number of people.

Additional Information

Deal, Promotional Rates, and Packages

All deals, promotional rates and packages are subject to availability and can change without notice. Offers ​cannot be combined. Blackout dates apply.

RV, Motorhomes

Motorhomes are not permitted.

Outdoor Grills are not permitted.

Weather

Due to the elevation of Mountain Lake Lodge, the temperatures are consistently 10-15 degrees cooler than ​the temperatures at the base of the mountain (Blacksburg/Roanoke).The resort almost always enjoys a ​cool breeze during the day and cool, yet crisp evenings. We recommend our guests bring jackets.

Fireplace

Chestnut Lodge, Norfolk, Dorland units offer wood-burning fireplaces. The first set of firelogs will be set ​for you along with a box of matches and fire starters. Additional crates of wood can be delivered to your ​room for $10/crate by dialing “0” for the hotel front desk.